(949) 799-3387
OCRVCenter

Our process

What actually happens to your vehicle

Six stages: estimate and intake, teardown and measurement, insurance approval, structural and body repair, paint, then systems testing and delivery. A small cosmetic job runs two to three weeks. A structural repair on a Class A with carrier involvement runs eight to sixteen weeks, and most of that clock is approval and parts rather than labor.

  1. Step 1: Estimate and intake

    1 to 2 hours, or a half day if we pull panels

    You book an estimate for $150. We walk the vehicle, photograph everything, and write up what we can see. If the damage reads structural we recommend pulling panels then rather than later, because on a coach the visible damage is almost never the whole story. You leave with a written estimate, not a verbal number.

    • Full photographic record before anything is touched
    • Registration, insurance and claim number captured at intake
    • Aftermarket work documented with your receipts so it does not get written off
    • The $150 is credited back in full against an authorized repair

  2. Step 2: Teardown and measurement

    1 to 5 days

    Damaged panels and interior trim come off. The chassis goes on the frame rack and we take reference measurements against factory specification. This is the step that separates a real scope from a guess, and it routinely changes the number in both directions. We have found jobs that halved after teardown and jobs that tripled.

    • Frame measured in three planes against factory specification
    • Hidden water intrusion paths identified before they become a claim in two years
    • Wiring, plumbing and slide mechanisms inspected where the impact travelled
    • Second photographic record, which is what supports a supplement

  3. Step 3: Insurance approval and supplements

    3 days to 4 weeks, and this is usually the longest wait

    We submit the documented scope to your carrier. Supplements are normal on large-vehicle work because the adjuster wrote from what was visible and teardown found more. We write and submit them, you do not. This step is the one nobody can put a firm date on, because it depends on the adjuster and on parts availability rather than on us.

    • Supplements written by us with photographic support attached
    • Direct billing so you are not fronting the repair
    • Total loss determinations challenged with real measurements when the numbers warrant it
    • Weekly status even when the honest status is that we are still waiting

  4. Step 4: Structural and body repair

    1 to 12 weeks depending on scope

    Frame straightening first, because everything else is built on it. Then subframe and cage repair, welding, panel replacement, fiberglass, aluminum skin. On older coaches this often means fabricating a panel the manufacturer stopped making years ago, which we do in house rather than sending out.

    • Frame straightened and re-measured to factory specification, not to close enough
    • Fiberglass, filon and aluminum handled in house
    • Panels fabricated when the original is discontinued
    • Corrosion treated rather than painted over

  5. Step 5: Paint and refinishing

    3 days to 3 weeks

    Prep, seal, base, clear. Colour is matched against the vehicle as it is now rather than against the original formula, because a coach that has spent eight years in California sun is not the colour it left the factory. Blend panels are blended, not butted, so there is no visible edge where new meets old.

    • Colour matched to the current faded finish, not the factory code
    • Blended into adjacent panels so the repair has no visible boundary
    • Graphics and decals reproduced where the original is unavailable
    • Full repaints available when the existing finish is beyond blending

  6. Step 6: Systems, testing and delivery

    2 to 5 days

    Everything that was disconnected for access gets reconnected and tested. Slide-outs cycled, awnings run, plumbing pressurised, 12 volt and 120 volt verified, appliances lit. Then a water test, a road test, a multi-point inspection and a detail. You walk the vehicle with us before you take it.

    • Slide-outs cycled under load, not just extended once
    • Water test on every seam and seal we opened
    • Road test for tracking, noise and vibration
    • Walk-through with you against the original photographs

Communication

How you will hear from us

The single most common complaint about collision shops, ours included historically, is not the quality of the repair. It is silence. An owner drops off a vehicle, hears nothing for three weeks, and reasonably concludes nothing is happening.

So the standard here is a weekly update whether or not there is progress, and the update says what is actually true. If we are waiting on your carrier, the update says we are waiting on your carrier and who we spoke to last. If a part has a fourteen week lead time from the manufacturer, we tell you fourteen weeks rather than telling you two and then telling you two again.

You will also get a call before any change to scope or cost. Not an invoice with a surprise on it. A call, with photographs, before the work happens.

Questions during a repair go to (949) 799-3387 or info@ocrvcenter.com.

Answers

Questions about the process

Why can you not tell me the final price on day one?
Because on a large vehicle the visible damage is the smallest part of the job. A cracked fiberglass panel might be a panel, or it might be the only outward sign that the cage behind it moved. Any shop that gives you a firm final number before teardown is either guessing or planning to supplement heavily later. We would rather give you a range on day one and a firm number after teardown.
What is taking so long?
Usually one of three things: waiting on carrier approval, waiting on a supplement decision, or waiting on a part. Coach body panels are frequently made to order with lead times measured in months, and there is no shop that can shorten a factory queue. We tell you which of the three it is rather than saying it will be ready next week for six weeks running.
Can I visit my vehicle during the repair?
Yes, with a call ahead so we can have it accessible and so you are not walking through an active bay unannounced. Owners of large custom builds often want to see the structure while it is open, and that is reasonable. We would rather you see it than wonder about it.
What happens if you find more damage after I approve the estimate?
We stop, photograph it, and call you before doing the work. On an insurance job it becomes a supplement submitted to your carrier. On a customer-pay job it is your decision whether to proceed. Nothing gets added to your invoice that you have not authorized first, which is both how we operate and what California law requires.

Bring us the job the other shop turned down

We work on all years, all makes and all classes, from Class A diesel pushers down to enclosed cargo trailers. Estimates are $150 and are credited back against an authorized repair, so the money goes toward the work rather than to a shop that never touches your vehicle.

Book an EstimateCall (949) 799-3387

23281 La Palma Ave, Yorba Linda, CA 92887 | (949) 799-3387